Wellbeing and safety is at the forefront of everything we do for you and our teams. We look forward to welcoming you!
This website is the property of Rigby Group (RG) Plc and is directed at UK residents only.
Your use of this website is confirmation that you have understood and agreed to be bound by all of these terms and conditions. Use of this web site is prohibited unless you agree to these Terms and Conditions.
Due to the nature of the software and the Internet, no guarantee is given of uninterrupted or error free access to, or running of, this website or the information-transactions conducted through it. Rigby Group (RG) Plc shall not be liable for any failure in processing your details due to software or Internet errors or unavailability, or circumstances beyond its reasonable control.
Rigby Group (RG) Plc makes no warranty that this site is free from errors, defects or viruses.
Whilst Rigby Group (RG) Plc have no obligation to update this site, we will use all reasonable efforts to ensure that the information published on this website is complete, accurate and up-to-date, but representations or warranties are made (express or implied) as to the accuracy or completeness of such information.
Rigby Group (RG) Plc cannot accept any responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website or any other website to which it may be linked.
The website may contain links to websites operated by third parties. Such links are provided for your convenience only and we have no control over their individual content. Rigby Group (RG) Plc therefore makes no warranties or representations as to the accuracy or completeness of any of the information appearing in relation to any linked websites, nor as to the suitability or quality of any of their products or services.
Rigby Group (RG) Plc a registered company in England and Wales.
While every effort is made to ensure that the information contained in this site is correct, Eden Hotel Collection makes no warranty express or implied as to the nature or accuracy of any such material to the extent permitted by applicable law. Some of the photographs displayed on this site are for example purposes only and do not represent work carried out by Eden Hotel Collection.
Eden Hotel Collection may make changes to any content and information contained on this site, at any time without notice. By using this website you assume the risk that the information on this website may be incomplete, inaccurate, out of date or may not meet you requirements. Use of this site constitutes your acceptance of these Terms and Conditions.
The legal ownership and any copyright or other intellectual property rights in the site and its design, text, graphics, software and all other material on the site belong to Eden Hotel Collection or its agents at all times, unless otherwise stated.
You may only download material or view and/or print a single hard copy for private or non-commercial use and no part of the site or its material shall otherwise be produced, transmitted or made available on a network without the prior written permission of Eden Hotel Collection.
Any framing of or linking to this site is prohibited without the prior written permission of Eden Hotel Collection. Eden Hotel Collection is not responsible for the content or reliability of any websites linked to from its site
While Eden Hotel Collection endeavours to ensure that this site is normally available 24 hours a day, we shall not be liable if for any reason this site is unavailable at any time or for any period. Access to this site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Eden Hotel Collection’s control.
Eden Hotel Collection shall not be liable for any loss of income profits goodwill data contracts or any type of special indirect or consequential loss arising from the use inability to use or misuse of this site or any linked sites. Eden Hotel Collection does not warrant that this site or the server that makes it available are free of viruses or other harmful components.
The contents and use of this site are governed by English Law.
Reservation Terms & Conditions
Payment Information – Closure of the Cheque Guarantee Scheme.
Following the decision by a number of high street banks to close the Cheque Guarantee Card Scheme we regret that we will no longer be able to accept cheque payments of any nature beyond 1st June 2011.
All rates advertised on this web site are strictly subject to availability. There is a limited allocation of rooms available on the offers we advertise.
Special offer rates may not be combined with any other offer. Supplements will be applied to certain rooms. All reservations require written confirmation.
Our online room bookings are processed over secure (https://) connections so that all of the details you provide are transferred using SSL/TLS technology for your security. Please be aware that we accept the following credit / debit cards, Visa, MasterCard, American Express.
Cancellations, Amendments & Non Arrivals
All cancellations and amendments must be adhered to in line with the terms and conditions of your booking. Upon written confirmation of a booking by the hotel, the relevant terms and conditions shall be deemed accepted unless advised otherwise by you in writing. Any prepaid or secured bookings will be charged in full in the event a cancellation or amendment does not adhere to the agreed booking terms.
Any Non Arrivals will be considered a cancellation outside of the agreed terms and conditions of your booking and will be charged in full using the original payment method provided.
Cancellations and changes made by the hotel
In the unlikely event that we are unable to accommodate a confirmed reservation for any reason (including unusual or unforeseeable circumstances beyond our control) at our sole discretion, and having regard to the prevailing circumstances, we may need to offer alternative accommodation of an equal or superior standard, cancel or amend your booking. We will tell you as soon as possible of any changes to your booking and where a booking is cancelled we will agree to transfer any prepayment in full to another date of your choosing. Rates for new dates may vary from original booking. This does not apply to minor changes or events during your stay.
Check in Times
Bedrooms are normally available from 2.00pm on the day of arrival and must be vacated by 11.00am on the day of departure.
Events, Weddings and Conferences
All details within the website are subject to availability and subject to separate Terms and Conditions included within the written confirmation provided from Brockencote Hall.
Eden Hotel Collection’s policy of including a discretionary service charge across certain of the hotel’s retail outlets was introduced in 2018, with the aim to reward every member of staff who contributes towards the guest experience.
It is extremely difficult to acknowledge exceptional service from those members of staff who operate in less visible hotel departments, which is why the service charge is distributed equally. For our guests who choose to pay the service charge, 100% of this money is given back to the hotel’s staff.
Brockencote Hall is responsible for allocating funds for departmental outings, monthly performance bonuses, gifts for special occasions and personal development grants. Internally, the service charge has funded a member of staff to provide English language lessons to colleagues, paid out for gifts to mark births and marriages, as well as offering financial assistance during compassionate circumstances.
The impact of the hotel’s service charge on the future development of staff, as well as its recognition of ambition and dedication, are essential elements of employment at our hotels.
Eden Hotel Collection service charge is purely discretional, which we carefully highlight throughout the entire guest experience. Services charges rates apply on the following: 10% on food and beverages, 10% transport, 5% on accommodation, 5% on events and 5% on spa. No further gratuities are required.