Terms & Conditions
Payment Information - Closure of the Cheque Guarantee Scheme.
Following the decision by a number of high street banks to close the Cheque Guarantee Card Scheme we regret that we will no longer be able to accept cheque payments of any nature beyond 1st June 2011.
All rates advertised on this web site are strictly subject to availability. There is a limited allocation of rooms available on the offers we advertise.
Special offer rates may not be combined with any other offer. Supplements will be applied to certain rooms. All reservations require written confirmation.
Our online room bookings are processed over secure (https://) connections so that all of the details you provide are transferred using SSL/TLS technology for your security. Please be aware that we accept the following credit / debit cards.
Cancellations, Amendments & Non Arrivals
All cancellations and amendments MUST be made 48hrs in advance, charges will be made in full unless we are able to re-let the accommodation.
Cancellations and Changes made by the Hotel
In the unlikely event that we are unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.
Check in Times
Bedrooms are normally available from 3.00pm on the day of arrival and must be vacated by 11.00am on the day of departure.
Events, Weddings and Conferences
All details within the website are subject to availability and subject to separate Terms and Conditions included within the written confirmation provided from Brockencote Hall Hotel.
While every effort is made to ensure that the information contained in this site is correct, Eden Hotel Collection makes no warranty express or implied as to the nature or accuracy of any such material to the extent permitted by applicable law. Some of the photographs displayed on this site are for example purposes only and do not represent work carried out by Eden Hotel Collection.
Eden Hotel Collection may make changes to any content and information contained on this site, at any time without notice. By using this website you assume the risk that the information on this website may be incomplete, inaccurate, out of date or may not meet you requirements. Use of this site constitutes your acceptance of these Terms and Conditions.
The legal ownership and any copyright or other intellectual property rights in the site and its design, text, graphics, software and all other material on the site belong to Eden Hotel Collection or its agents at all times, unless otherwise stated.
You may only download material or view and/or print a single hard copy for private or non-commercial use and no part of the site or its material shall otherwise be produced, transmitted or made available on a network without the prior written permission of Eden Hotel Collection.
When you enter some sites your computer will be issued with a cookie. Cookies are text files that identify your computer to servers. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows, recording those areas of the site that have been visited by the computer in question, and for how long.
Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Selecting not to receive means that certain personalised services Eden Hotel Collection offers cannot then be provided to that user.
Log in / Registration - Where we provide log in mechanisms for site users a cookie is created at login, for the duration of the session. Each cookie contains a unique reference number only (no personal information) which is used to confirm you are authorised to adjust / update your details.
Find and control your cookies
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Any framing of or linking to this site is prohibited without the prior written permission of Eden Hotel Collection. Eden Hotel Collection is not responsible for the content or reliability of any websites linked to from its site
While Eden Hotel Collection endeavours to ensure that this site is normally available 24 hours a day, we shall not be liable if for any reason this site is unavailable at any time or for any period. Access to this site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Eden Hotel Collection’s control.
Eden Hotel Collection shall not be liable for any loss of income profits goodwill data contracts or any type of special indirect or consequential loss arising from the use inability to use or misuse of this site or any linked sites. Eden Hotel Collection does not warrant that this site or the server that makes it available are free of viruses or other harmful components.
The contents and use of this site are governed by English Law.
Eden Hotel Collection respects your privacy and seeks to protect your personal data. We are committed to safeguarding the privacy of our users while providing a personalised and valuable service. It is our intention to demonstrate to you how we gather, use and protect your personal data.
The aim of Eden Hotel Collection is to ensure that the processing of personal data by or on behalf of Eden Hotel Collection is fair and reasonable and that your personal data is secure, accurate and up to date.
Eden Hotel Collection collects information which is relevant to the product/service you are purchasing or enquiring about and is only used for administering our supply of the product or service and collecting payment.